Refund policy

Thank you for shopping at Box and Bayan PH. We value your satisfaction and aim to provide only high-quality, authentic products.

✅ Returns

• We accept returns for items that are damaged, defective, or incorrect upon delivery.
• Returns must be requested within 7 days of receiving your order.
• Items must be unused, unopened, and in their original packaging to be eligible for return.

✅ Refunds

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• Approved refunds will be processed within 5–7 business days through your original payment method.
• Shipping fees are non-refundable unless the product was defective or incorrect.
  

✅ How to Start a Return

• Contact us at boxandbayanph@yahoo.com or Facebook: Box and Bayan PH with your order number, photos of the product, and reason for return.
• Our team will guide you through the next steps.
  

⚠️ Non-Returnable Items

• Perishable goods (e.g., opened tea boxes)

• Items marked as final sale